Accessibility
At SFR Solicitors, we are committed to ensuring that our website, communications, and legal services are accessible to everyone, including individuals with disabilities and people who may be vulnerable due to their personal, financial, or emotional circumstances.
We recognise that many of our clients have been affected by serious and traumatic events, and we aim to offer a service that is sensitive, inclusive, and respectful at every stage.
Our Approach to Accessibility and Vulnerability
We aim to:
- Make our website usable for people with visual, cognitive, or physical impairments
- Communicate clearly and avoid unnecessary legal jargon
- Offer information in alternative formats (e.g. large print, plain text, or audio) where needed
- Support clients who may struggle with literacy, memory, or concentration
- Ensure communications are trauma-informed, especially for victims of crime
- Allow extra time or support for clients who feel overwhelmed or anxious
- Treat all clients with empathy, respect, and dignity
Digital Accessibility
We work to make our website compatible with:
- Screen readers and screen magnifiers
- Speech-to-text and dictation software
- Keyboard-only navigation
- Zooming and text resizing tools
- High-contrast display settings
Supporting Vulnerable Clients
We understand that vulnerability is not always visible. If you tell us you have additional needs, we will:
- Make reasonable adjustments to how we communicate
- Assign a consistent point of contact where possible
- Offer to involve a trusted family member, support worker, or interpreter (with your consent)
- Be patient and flexible with deadlines and information requests where possible
Contact Us for Help
If you need help accessing our website, understanding a document, or receiving support during your claim, please contact us.
- Email: [email protected]
- Phone: +44 20 4615 4242
- Address: 124-128 City Road, London, England, EC1V 2NX
We aim to respond to accessibility and vulnerability requests within 5 working days.